It's important that you're able to access the tools you need to edit the email address for your accountant. QuickBooks Online provides access for Admin's to add and manage users on the account. However, if you're the Primary Admin on the account as well as the Accountant, your access will be limited when using the same email address for both user types. In this situation, I recommend contacting us so we can work with you directly to achieve your goal and get you back to what you love.
Schedule a Callback or start a Chat: clickHelp (?) in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callbackor Start a Chat. Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
If there's anything else you'd like to ask, please don't hesitate. We're always happy to assist!
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