Other Questions

Is there a way to show the hours on the employee payslips for salary employees? The printed version or pdf version doesn't show hours.

I charged the wrong credit card for an invoice last month. I followed the process to refund, but now I need to charge the correct card; however, the invoice is still showing paid, tied to the initial transaction. Not sure what to do at this point. Charge the correct card in QB payments? but then it won't be tied to the invoice should anyone need to reference it again.

Hi,When I pay a supplier bill through e-transfer, I get a $1 service fee applied by my bank. I can record the bill payment/EFT as "bill payment" but how do I record the $1 bank fee such that when I connect my bank transactions, I can easily Match the bank transaction with the supplier payment? Do I have to go in to each Bill and add the $1 service fee when I go to make the payment? Right now, I'd be off by $1 and will have to manually match every payment and key in the service charge manually. Thank you.  

HelloI need help with a refund problem. (I am working on a historical calendar year, and we are not using QBOs payments yet).I have a payment made by a credit card that was paid using the wrong client's CC. So I need to refund that payment and keep the invoice open for the proper card. All payments and refunds were made in different batches.Payment 1 - Wrong client's card used. Batch 1Refund - Refunded first payment - Batch 2Payment 2 - Correct Card used - Batch 3Thank you!

I cannot find a way to print a t4 already submitted

TOday is April 16th, I'm in Canada. Everything is crashing on both Firefox and Chrome.  Menu has completely disappeared.

This employee works 20 hours per week. Her salary is $1,000 every 2 weeks. She is going to be taking a total of 6 days off in 2 different pay periods in May and June.Currently, she is paid 4% vacation pay every pay period. I found instructions about how to handle unpaid leave in Quickbooks online but the instructions don't apply to quickbooks online. 

when i try to register my desktop product i get a blank screen. i turned off my antivirus as support suggested but still didnt work.  Help please

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Hello, I have a few customers who have multiple buildings under the same bill to entity. When I create a sub building, the invoicing screws up and adds the building name under the bill to entity. Can anyone advise how to set up properly so that the bill to entity stays the same and the site name and address shows separately on the invoice?IE;XYZ Management is the main customerBuilding 1 as a sub building etc. Thanks!  

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how to fix Paycheque sync error

Hi  I'm new to quickbooks and need help!I set up company with Chequing and Savings accounts. Connected to my bank. Started invoicing and adding expenses. All seemed good.I realized later I didn't set the company start date to 01.01.2024 and so the banking transactions went back earlier than i wanted.I made those accounts inactive and disconnected from bank to try and start again, and created new accounts. However, now, any payments I've already received are already connected to Invoices, and when i try to add them in the transactions panel, to categorize the transaction the Sales Tax reports show the invoice and a DEPOSIT - effectively doubling the payments  - how can I resolve this?thanks'Jake

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Why is the assisted outboarding calls a 1-800 number. With no ID. I have set my phone to silence spam calls and this is iD as a spam call.  Can’t seem to get any assistance from this company.

Hey Everyone, I have a question that has probably been asked a few times. However I can't find an answer that really fits my situation.  I opened a business, and used my personal account to start with, until I was able to raise some money strictly for the company. My QBO has my business account, and my personal account linked to it. I am trying to reconcile my accounts, and of course all the non-business purchases are getting in the way. I read the best way to handle this is to make an Equity account called "Owner's Draw", then expense them to that account. My problem is that doing it that way will show that business lent me money. When in reality, it's the opposite. Will this cause problems for me in the future? My company is incorporated, and I want to make sure I don't "pierce the vale". So I want to fix this mistake in the best way possible. any ideas?

Hi there, bear with me, I’m new. I connected my RBC bank account and credit card but it’s only importing transactions from Jan 11, 2024 to present. How to I get it to automatically upload data for 2023? Need it for taxation purposes. Thanks in advance. 

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currently my stat holiday pay isn't calculating at premium rate, it's using reg hourly rate. How do I change that?

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I have downloaded and installed latest chrome version as that was the message I was getting when   tried to import my data online....no matter what i do it still says I need an updated version

Hi everyone, I need to clear out the HST report from 2022 so that the balance is not added to 2023 report.  I need the journal entry as I'm not sure where it goes. I tried hst payable but it leaves an unknown entry.I'm small business and just use QB for tracking.  Does anyone know what the entry would be?

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I have several projects for one client and we would like to assign project numbers as well as the name of the project. The project numbers need to be sequenced for all projects and not just the single client. Has anyone done this before? I added in Project Number into the expense field but there is not a place to add it into a project itself. Any ideas?