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I have applied for payments and keep getting the declined notice, but I can't reach anyone that can tell me why.  I have tried chat, phone calls - even requested a call back from customer care - but to no avail. I have spent almost 3 hours chasing the phones and chats to try and get a contact that I can speak to who manages the Canadian payments.  I did get to one rep who told me that I should just "wait a month and try again" - which is not possible for my business. I have the generic email saying "these are some of the reasons why accounts are declined" but none of them seem to apply to my business.  How can I speak to someone about this? Any thoughts or contact numbers?

Our company is Canadian. Are we able to accept payments from International clients?

I bill out services according to specific contract job numbers. Can I archive these once they are invoiced?

Using Quickbooks premier edition desktop. I have our payroll set up properly but  we pay automatically through direct deposit. when our bank statement comes in it shows up as one large transfer and I cant reconcile it with 4 payroll employees transactions

Hello, When reviewing my customer open balances noticed discounts. Vendor paid statement in full, not sure how the discounts got there. When trying to remove them, it only lowers the amount. How do I fix or un-apply discounts on statement charges/payments?

Our non-profit regularly offers gifts to donors as a thank you for their donation.  As per Canada Revenue Agency (CRA) regulations, the fair market value (FMV) of these gifts must be deducted from the donation amount when the receipt is issued.  In the current system, the FMV is saved with the item when it is entered into the inventory. So, when a receipt is created, the FMV is pulled into the receipt when the item is added to the receipt.  The FMV is then deducted from the total using the required CRA calculations.  The donor is then able to see how much of their donation is eligible for a tax deduction based on the value of the gift they received.As we are evaluating QuickBooks online as a potential replacement for our current system, we are looking for a way to do something similar in QuickBooks online.   Any thoughts or suggestions are welcome.

Hi, just trying to explore this feature but not sure if available in the Canadian version. Thanks.

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I have an ecommerce client who fulfills a lot of their orders by ordering products from their suppliers as orders come in and then wait for the products to arrive at their own warehouse before shipping them to customers. Since they don't carry inventory for a lot of these products, once a purchase order has been created, the inventory value will for example go from 0 to -10 if someone were to order 10 of that product. This will remain in the negative until my client receives the items and then creates a bill from the purchase order which will then put the 10 items back into inventory. The problem is, QBO won't let us lock down the company file whenever any product has a negative balance so when we get to year-end preparations we will be forced to make inventory adjustments to allow us to lock down the company file and start working on the year-end before adjusting the inventory back again after. Has anyone else had similar experiences and are there any better ways of goi

Any suggestions on how to install QuickBooks Pro 2012 from the web if I cannot use my installation CD?

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Hi, I am very much confused and need help. So we received an invoice from the vendor in 2021 and based on the instructions 50% deposit was paid last year with remaining 50% payable upon project completion. Before the project completion the invoice was revised in 2022 with a new amount and 50% was paid for that new amount invoice. Now they are asking for the balance payment not taking into consideration that we have already paid them deposit twice. How can I apply the deposit that I paid in 2021 to the new invoice that was received in 2022 so that my books shows the correct balance to be paid taking into account both the deposit balance. Thank you.

We purchased a MacBook Pro this year and three months later it was stolen. We are still working through insurance as it was not the only item stolen. I am wondering how to record this.The computer would normally be an asset that depreciates, but it quickly became a complete loss. Am I able to claim the full value of the computer as an expense and then when we have the insurance settlement, which will be significantly less than the theft value due to the deductible, we will claim as income. Or do I need to go through posting it as an asset, and then delete the full value of the asset as a loss, and how does that relate to the fact that the item has not depreciated.Thanks,Mary 

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Hello,I am able to upload a .csv file with 16 Journal entries. However I keep receiving an error "You must also click Save again to make this change that is prior to the closing date."So I have removed the PASSWORD requirement via Company/Advanced. It is set to "allow after warning"But I still get the same error no matter what I try. Any help would be appreciated.G

For some reason my transactions are showing a gap in transactions between July last year and June this year. I get transactions before and transactions after but jo I between white are the transactions I need to do our yearly company taxes. What the heck is going on?

Hi, I am wondering if it is possible to do a forced logout. The system crashed and quickbooks shut down while I was logged in.  I cannot log  back in as it tells me im already logged in.  and the admin doesnt see me logged in to log me out.  But when someone else tries to work on deposits, it says I am logged in (and i was working on deposits when it crashed) and they cannot work on deposits.  

We are setting up non inventory items with our sale price and attachments of part drawings which we manufacture. It's quick and easy to create a sales order by selecting the item, but the attachments are not being carried over to the sales order. We then have to search the item, copy the attached drawings to desktop then re-attach the drawing to the new sales order. This is a cumbersome step and i'm certain there is an easier way. 

In the mobile app, I keep receiving this error message "Unexpected Error  - QueryProcessingError: Electronic Money".  I am unable to do anything.  I then tried going to the help and chatting with a rep but I receive a different error while trying to do that.Any input on fixing the processing error?Thanks.

Transactions that were downloaded from Credit cards for example, includes a tax amount.  We need to have the tax get calculated automatically based on the category assigned to the transaction   

When running customer statements (QB Desktop 2022 Accountant Edition), the statements are showing the amount due as of the date the statement is printed, not as of the date of the statement even though it is set to show all open transactions as of the statement date.  How do I fix this?

I have dealt with Data services before. Received a call today, from them apparently.  Our online file is not updating.  Have to upload file and pay for support get it fixed?Totally sounds like a scam to me? 

HII used to be able to quick enter the date on invoices or batch entering transaction.  For example: 09/20Now it wants me to enter 2022-09-20Is there a way to be able to quick enter again?I use Quickbooks Premier Accountant EditionRegardsVanessa

Often have to order in or delivery product at a later date and need a way to track which ones have been delivered and which have not been. Has quickbooks developed a way to do this yet?