Other Questions

Hello, I have a couple of employees that have turned 18 and CPP is not being deducted.  Their birthdates are correctly input into QBO.  Any ideas how to get this fixed?  Thanks.  

You must select an account for this transaction.

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When I Export a report all values are zero

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Hi, I have been a quickbooks user for about 25 years. I have recently retired and no longer need the payroll service as there is only my wife and I drawing income so I decided to opt out of the payroll service. However, I now am unable to view any previous pay cheque details. Quickbooks has blocked this information from me even though this is info from years previous which I had paid for. I phoned Quickbooks a few days ago and talked to a rep who told me that his supervisor "James" would call me back. He hasn't. This is wrong and Quickbooks cannot legally block the information from you that you had paid for. It appears to be done for the sole purpose of trying to keep you paying for this service.Any advice on fighting Quickbooks on this? Thanks, Rob

I can't reconcile my current bank statement because the opening balance is off.  I know where the item/amount is, and it is in a bank statement the has already been reconciled.  Don't have a clue what to do.

Hello. I am currently taking a course for quickbooks. But I need the 2019 version in order for me to do the course. I have it installed using my works old programs. Everything was fine until one day I got a notification says: "The Payroll tax table is now out of date. Any payroll calculations generated using this tax table will be zero. You should automatically receive the latest tax table via 'Automatic Update' (make sure you have this turned on), or by downloading the update via www.quickbooks.ca/updates" But I cannot find anywhere to able to update it. And the program closes as soon as I say "okay". I only need the 2019 version until the course is done (end of December) but I'm doing it self-paced and I do not have an instruction to help me on this.  Can I please have some help? I am very lost at what to do next. 

Our company has several item receipts showing up in the Accounts Payable report that we know we have paid. Why?

I will be away from the office for about a month but need to bring QB Desktop with me.  I have downloaded the QB Desktop Pro 2021 onto my laptop using my existing License # and made a backup copy of my QB files onto a flash drive. If the flash drive is inserted into the USB slot, all data files are present and QB program works fine.  However, if I attempt to save a backup on my laptop I receive an error message that says I do not have permission to save in this location.  I am the administrator and only user of this QB program.

Is there a way to require some accounts to have classes in QuickBooks Enterprise? I see a way to require all accounts to have classes, but don't see a way to require some accounts to have classes.

Zipcode invalid while setting up QBO accountant account. Could you please assist? Thanks!

Our vendors are classified into parts, sub, labour, etc. However, class is not a field for vendor inputs. I found out that one can only assign a class to either an entire transaction or one line of a transaction. We would like to assign the classes of parts, sub, labour to a vendor instead of a transaction.

Hello, instead of using monthly expense reports, a client wants to allow employees to snap receipts with their phone, which will then upload to QBO.  As the funds do not come from the bank or credit card, how would you handle?  Possibly create a liability account for each employee?  Thank-you.

I have just opened my first company as a corporation. I am the sole shareholder.  How do I account for the actual purchase of the shares?  

I only have QB essentials,  how can I use  categories without the class list 

I use QB Online Plus.  In a number of youtube videos by hector Garcia (QB expert), he uses the black space between the QB logo and "+NEW" to create folders for shortcuts.  By doing this, he can open multiple tabs at one time without the need to close some screens to get to another section.  I know this can be done in another way, but that means each tab requires a log in.  He uses the advanced version.  Is this feature available in Plus and, if so, how does it work?   

My client connected several bank accounts in QB to her TD bank accounts. Now she wants to add her TD line of credit. Do you set that up as a bank account, or a credit card account. In either case, QB will not offer TD when we try to connect that account. "Managing the TD connection" does not allow us to add that account. What do we do?

Hello, my subscription is in Canada, when I tried to follow the instruction, I don't have that option available on my log in, was it a user set up issue, or do you think I shall call QB online support to activate that function? Thanks, 

Hi everyone!I recently noticed that a VENDOR PROCESSED our CREDIT CARD TWICE for an open invoice. Upon contacting the vendor, it was agreed that we will receive a REFUND CHECK to compensate for the error.What is the best way to record these transactions?Thanks in advance! :)

When I am in the Enter Bills screen, the pay bill button is there on hte Main icon bar and then after entering a credit it disappears. I have to close QBooks and re-open to get it back. It's there for a bit and then disappears again. Can't see anywhere to re-activate it in the bill entry screen.

I am not getting the 3 dots next to service to be able to delete this category from my timesheet. In addition, it's forcing me to chose a customer, and I don't need my employees to chose a customer, so I want this category also deleted. How can I do this?

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