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Let's say I have a customer, that would ultimately need to pay direct to a vendor, but then I find out that the payment was made direct to the vendor, but was not brought through my company, so no money was brought through my company, but I would like to give my customer credit for making this payment. Lets take for example:John Smith (my customer) needs to pay Jane Doe (my vendor), normally payments would come through my company, but this time, John Smith paid directly to Jane Doe and told me about if after the fact. I want to offer a credit for John Smith's account since he "did" make a payment to the vendor.How would I handle this?Thank you, Kalee 

Ce n'est pas la 1e fois que ça arrive. Y a-t-il un problème avec l'application?

I use QB Online.

It says that the Audit Trail goes back 2 years. Is there a way to go back farther than that? I've Googled and a few suggestions I tried haven't work. Has anyone been able to go back more than 2 years? Thank youJanice

I want to create a report that lists the notes associated with a job. The current job info print only includes the tagged note, not all of the them. Can a customized report be set up in quitckbooks desktop for job notes?

It seems like the "QuickBooks Clean Install Tool" is not included in the latest version of the QuickBooks Tool Hub. These "Reinstall QuickBooks Desktop" instructions are missing one important part - cleaning windows registry from all QBD settings:https://quickbooks.intuit.com/learn-support/en-ca/help-article/product-delivery/clean-install-quickbooks-desktop/L6cDdojs7_CA_en_CAI did uninstall everything from Intuit from one PC, where something (applying credits) stopped to work after an update. After restart installed QBD 2024 R11 and the problem is still there. On another PC with the same way installed QBD 2024 R11 everything is working properly. I'm thinking it is some QBD settings in windows registry that needs to be cleaned as well.Is there some other utility for QBD that will do that or is there a specific place in registry to clean all the QBD settings?Thank you!

Does anyone know how to disable/turn off the Intuit Assist aka Generative AI?  I used to be able to close the left-side pop-up window on the Estimate, but as of today, 11/25/24, that's not possible. Intuit you have to stop finding ways to make our experience with your platform less workable.  Especially for Desktop users.  We need the flexibility to determine what we want to see, not some Intuit Engineer!

Sometimes I mannully input purchasing receipts information to my quickbooks before the bank syncs the data to quickbooks, and I do find several duplicate transaction entries I think because of this reason. Will doing reconcile eliminate the possiblity of duplicate transaction entries? 

I was doing reconcile in quickbooks and found several duplicate transactions, I am wondering do I delete or void the duplicate transactions? Or do I keep the transactions but just don't check mark them in the reconcile function page? Thanks!

I think it could be the last time I didn't reconcile correctly so now the begining balance is not correct, which makes it impossible to do the next reconcile jobs, I am wondering how can I correct the begining balance resulted from the last finished reconcile? Thanks!

Hi, I accidently signed up a quickbook accountant account with my own business information, so each time I sign in to quickbooks, I could only sign in to this QB accountant company. How can I sign in to my own company's quickbook account? Please HLEP! Thank you!!

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what dos Updating circle just keep circulating and no transactions load?

I filed the sales tax for the last quater, but recently noticed the amount was wrong.How I can correct the amount I filed in quickbooks? Thanks!  

Hi, I'm trying to schedule backup and although in default options I set "Limit the number of backup copies in this folder to" to 5 on the Schedule Backup screen option "Number of backup copies to keep" is greyed out. It is also unchecked and has number set to 3.Why it is greyed out and how to make it work, please?Also this the very same option is called two different names in two different places which is not right. "Number of backup copies to keep" seems to be a better variant.Thank you!

I am doing reconcile in quickbooks, I see it says "manually added from bank feeds" for a lot of transactions, are these transaction entries input by me manually or are these entries just show up when they sync from the bank statement? Because if the entry comes from the bank then it basically can not be wrong, if the entry is what I typed in manually it could be a duplicate, so I really want to know. Thanks!

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Hi Community,I need QuickBooks Enterprise Support Phone Number, anyone havePlease help me!

 According to ROE, paid sick leave hour is nsurable earnings and hours yet the tax settings for this pay types in QuickBooks Online is -. How do you override this setting?Thanks. 

We need to trace in Quickbook of when users sign in and sign out of Quickbook. Please advise how do we do that?

I have a problem scenario like this: I have one on-premises copy with 10 licenses users. 3 users (A,B,C) opened every day during this week daily to do their finance reports, checking, posting, data information...The facts of occurrences are: 15Nov ok, 18 Nov not sync, 19 Nov not sync, 20 Nov not sync, 21 Nov not sync, 22 Nov ok.I discovered it each day at 8am for checking the sync of Trx to Qb.So, to get out of the not sync, I forced the close of TRX and reopen. Problem resolvedWhat did I find?The pop out message we pick up from QB told that there is another QB program has started. Why is there a 2nd run of the program?Can you help me to understand what's wrong with it and to solve this problem? 

The problem started happening a few weeks ago on my older Acer Windows 10 Pro desktop computer.After opening QuickBooks and working for sometime, suddenly, I lose the ability to left click anywhere in Windows except for QuickBooks. I thought it was my old 8th gen i3 Acer computer that was causing the issue. I got a new i5 14th gen PC, and the same problem started happening again with a clean Windows 11 Pro install.I can use the keyboard shortcuts to navigate the Windows, but the mouse left click is just not responding anywhere, except inside the window of QuickBooks Desktop app. I use the keyboard to reboot the computer and the left mouse button works fine, but the problem comes back if I work with QuickBooks. Has anyone else experienced this issue? Thanks for any tips.  

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