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J
JHW2024
August 13, 2024
Question

Invoicing emailed twice

  • August 13, 2024
  • 1 reply
  • 0 views

When I email invoices to customers, they're being sent the email twice. Why is this happening? I've cleared all history, cache and cookies however it's still happening. Invoices are CC'ed to myself and the owner for tracking purposes and nothing has changed with any email addresses or how they're sent. Thank you.

1 reply

J
JamesM4
Level 6
August 13, 2024

Hi JHW2024,

 

Thanks for reaching out to us here. It's essential you get the help you need with QuickBooks. Rest assured, I'll be happy to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on what you've shared above, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help you further with this. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support. 

 

Feel free to keep me posted on how you make out. I'll be here.

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