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April 19, 2024
Question

Is anyone else seeing issues with the banking integration where transactions are dumping in as duplicates and the matching functionality not working?

  • April 19, 2024
  • 2 replies
  • 2 views
No text available

2 replies

QuickBooks Team
April 19, 2024

Hi aaron-dynastycur,

Welcome to the Community. It's essential to access your banking transactions to keep your books up to date. QuickBooks Online is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to help.

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I encourage you to refer to the following steps to complete some browser troubleshooting.
 

If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account. Here are some options available to reach out to our team.

 

  • Phone: Call us at 1-855-253-1536.
  • Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat
  • Social Media: FacebookTwitter, and Instagram.
  • Please check the Get help with QuickBooks products and services for the support hours.

 

Let me know if you have any questions, I'll be happy to help.

April 21, 2024

I am seeing the same thing. Deposits coming through as an expense but yet the bank balance shows correct. This prevents me from matching invoices to payments as well. Did you try the suggestion below? Does it work?