Knowing the amount you should be charged is essential as that helps you manage your business with peace of mind. QuickBooks is designed to help you save time and I'll be glad to share more info.
Based on the details you've provided, I recommend checking your subscription invoice to confirm that you're getting charged the correct amount. You can check your subscription invoice/payments by clicking on the Gear icon > Account and Settings > Billing and Subscriptions. In case you still need clarification, I highly recommend reaching out to our support team for additional support. Here are our contact details:
Schedule a Callback or start a Chat: click(?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callbackor Start a Chat.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Let me know if this info helps by leaving a comment below. I'll be on standby in case you need anything else. Otherwise, I wish you a great rest of the week!
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