Thanks for connecting with us here. Your mileage is an essential part of your business. It's important you're able to record it ease. I'll be glad to give you a hand so you're able to track.
In order to makes sure you're on the latest version of the app, I recommend uninstalling and reinstalling the app as this also helps fix most issues the app may be having. Depending on your mobile device settings, QuickBooks is designed to automatically track your mileage in the background. This saves you from having to manually enter your mileage. I encourage you to check if your mobile device is set to automatically track the mileage. You can use this article here for more info.
In case you continue to have issues with the feature, I recommend checking out the following article for more info about fixing mileage issues in QuickBooks. Feel free to reach back to me if you have other questions, I'm here to assist.
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