Not able to log in today

Thank you for bringing the QuickBooks Time login issue to our attention, @MPhillips3. I completely understand how important it is to be able to log in promptly to ensure your workflow remains uninterrupted. Let’s work together to ensure this issue is resolved so you can regain seamless access.

Could you specify the error message you see when logging in? This will help us provide a tailored solution.

If this occurs on your computer's web browser, it may be due to cached data affecting functionality. Try accessing QBO via a private or incognito browsing mode to bypass problems related to corrupted files or settings, causing display errors.

• Google Chrome: Press Ctrl + Shift + N
• Safari 11 or newer: Press Command + Shift + N
• Mozilla Firefox: Press Shift + Ctrl + P
• Microsoft Edge: Press Ctrl + Shift + N

If the problem persists, ensure you're using a supported, up-to-date browser to enhance security and efficiency.

On the other hand, if the issue happened in the mobile application, try these troubleshooting steps:

iOS:

1. Go to Settings, then select General.

2. Tap on iPhone Storage, and choose the QuickBooks Online app.

3. Select Offload App.

4. This action will free up storage space without removing the app's documents and data.

For Android:
 

1. Go to Menu, then select More Options.

2. Tap on Settings, then choose Refresh Data.

3. Click YES to confirm.

If the issue continues, contact our Live Support team. They can use screen sharing to access your account, identify the root cause, and provide prompt assistance.

I hope the steps I provided are helpful for your issue and guide you toward a resolution. If you have any additional questions, need further clarification, or encounter challenges while following the instructions, please don’t hesitate to reach out by replying to this message. Our team is here to support you every step of the way to ensuring a smooth and successful outcome.