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purple123
November 7, 2025
Question

Setup Recurring Invoices Payments using Customer Credit Card

  • November 7, 2025
  • 1 reply
  • 2 views

It feels strange to be asking this — but how on earth do I get automatic credit card payments to actually process on recurring invoices? I've tried the things suggested here, but not seeing a clear, direct process to do this (or maybe it's just not working for me). 

 

I’ve got recurring invoices set up (under Recurring Transactions) and customers who’ve created QuickBooks logins and saved their payment info. But the transactions still don’t process automatically each month.

 

Coming from Wave Accounting, I can’t believe this isn’t straightforward to set up — yet here I am, manually chasing payments every month. I’m sure I’m missing something simple, but I can’t figure out what it is.

 

Please help!

 

Also, requiring customers to create QuickBooks accounts just to save payment info has been a barrier to my customers as well — it’s one more hoop they have to jump through. I’m really trying to simplify things for them.

1 reply

J
Jayson_EQuickBooks Team
QuickBooks Team
November 7, 2025

We understand the importance of having automatic credit card payments for your customers' recurring invoices in QuickBooks Online (QBO), purple123.
 

Currently, the Canadian version of QBO doesn’t automatically process credit card payments for recurring invoices. This feature is exclusive to the US version. 

 

For this, we recommend you share your insights with our product development team, as they actively gather user suggestions to consider for future updates and enhancements. Your input is valued and can help highlight the importance of bringing this feature to the Canadian version. 

 

Here's how you can send your ideas:  

 

  1. Click the Gear icon in the upper-right corner. 
  2. Select Feedback under the Profile section. 
  3. Enter your suggestion and click Next to submit. 

 

If you have any further questions or require additional assistance, please add a comment below.

P
purple123Author
November 7, 2025

Ouch, I've wasted a lot of time trying to diagnose an issue I didn't even know wasn't available to me. Where is this specified? I must have missed a footnote somewhere. 

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