Trying to unsubscribe and keep getting payments details not found, how to resolve this?

Hi lizzysfoodgiftbo,

I'm disappointed to hear that you're leaving us; thank you for your patronage. QuickBooks Online will store your information in its cloud-based server for a year if you change your mind. I'll provide you with the path for cancelling your account.

The only user with the ability to cancel the account is the Primary Admin. If this is you, check to be sure you've followed the steps in the article: Cancel your QuickBooks Online subscription. If you have and are getting this error, you may need to clear your cache and cookies. Every time you open a webpage on your computer, it downloads cookies into your cache. It'll fill up and disrupt communication in internet-based programs like QuickBooks Online unless you empty it.

Follow these easy steps to troubleshoot your browser:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

Between steps, check to see if the issue has been resolved. You may be required to log out or back into your QuickBooks Online account.

If you're still unable to complete the process reach out to a support agent. They'll be able to collect your personal details that can't be shared in a public forum like QuickBooks Community and assist you.

You can contact a support agent in one of these ways:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

I hope we'll meet again. Have a good day!