why can't I export reports in excel?

Can you specify what error message are you getting. This will help me identify the root cause of the issue and provide you with the most accurate resolution. I'll guide you through sorting this out, Lana.

Such issues are often linked to your browser settings or cache. Clearing your browser's cache can help free up space and may also enhance your device's performance. If the problem continues, consider switching to another browser.

Yet, if the you're getting the same behavior, I recommend contacting our support team so they double-check the root cause. They have the tools to access your account securely and assist you further. 

To contact them, follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Go to the (?) Help.
3. Select the Assistant tab to get help from the QB assistant, or select the Search tab to enter your question or click Contact Us.
   
   
   

To know more on how you can export report as a PDF file, check out this article: Can't Export A Report to PDF in QuickBooks Online.

Additionally, learn how you can print a journal entry report in QuickBooks Online. I've added this for you: Print A Journal Entry Report in QuickBooks Online.

If you have any concerns or questions when exporting report, let me know so I can get back to you. I'm always here ready to assist you further.