why does an entry written off in 2024 with a general journal entry show up on my open invoices report?

Hi Bet67. That 2024 write-off appears because the General Journal Entry (GJE) debited Accounts Receivable without linking to the invoice. QuickBooks sees it as a separate open item, even if the customer's balance nets to zero.

To fix it, go to Customers > Receive Payments, select the customer in the RECEIVED FROM dropdown, tick the ✔ for the specific open invoice, and then click Apply Credits under the UNUSED CREDITS field. Pick the matching 2024 GJE (the one that offsets the invoice balance), click Done, and Save & Close.

That should clear it from your Open Invoices report without changing your books.

Feel free to add a reply below if you have other concerns.