Finish Your Payment Customer Email

We are having the same issue and it’s incredible unprofessional. 

I started a new thread and got this joke of a response: https://quickbooks.intuit.com/community/other-questions-9/finish-your-payment-email-376173?postid=1295395#post1295395 🙄

I have also started a new thread in hopes of getting this issue escalated. It has been very frustrating that QuickBooks Support continues to treat this as an Automatic Invoice Reminder issue when it is clearly a separate feature.

I’ve documented the issue and the testing I’ve done here:

https://quickbooks.intuit.com/community/payments-3/finish-your-payment-emails-cannot-be-disabled-and-are-not-automatic-invoice-reminders-376201

Hi -- has anyone received an update on this issue? When I last called to attach our account to the open case I was told the next update would be released on 9/22. Maybe I’m just naively optimistic.

Today is 9/25/26.  We issued invoices on 9/23/26 and I just got all of these terrible reminders again for every customer.  PLEASE MAKE IT STOP.

we have been having this issue for months now and it is getting extremely frustrating. I have contacted QuickBooks twice and opened up two separate tickets and still no resolution. It is borderline harassing our customers at this point, we create an invoice and less than 24 hours later they are sending these reminders. They said it’s an isolated issue but there’s definitely people that are having the problems just like us. I said you guys need to fix it or we’re gonna have to go to a different company I said you guys are legitimately harassing our customers and they are getting extremely irritated, it’s like we are begging for money. I told him I’ll be damned if we lose our big clients because these constant reminders go out and we’ve had old invoices get reopened without our consent and they send reminders to them as well, QB support is no help at all 

can see why this is frustrating — especially when the customer communication is happening without the timing or tone you chose.

Until the QuickBooks issue is resolved, I’d separate invoice tracking from customer follow-up.

A simple workflow could show:

Invoice → Sent → Due Date → Paid/Unpaid → Follow-Up Due → Last Contact → Next Reminder

while leaving the actual customer communication under your control.

I build lightweight workflow tools for small businesses. If you’re still dealing with this, I’d be interested in putting together a simple invoice follow-up dashboard that keeps the tracking organized without automatically contacting your customers.

Happy to sketch it around your current workflow and get your feedback. 

About to send out 50 recurring invoices tomorrow and I am STILL seeing this issue.

QBO: WE NEED THIS DISABLED OR AN OPTION TO DISABLE IT.

Adding a feature that contacts OUR clients via email without our consent or any ability to disable it is unacceptable.

We authorized QBO to send our invoices. We did NOT authorize QBO to independently send “Finish Your Payment” emails to our clients.

If this continues, I will have to formally escalate this. QBO cannot contact our clients on our behalf without giving us control over those communications.

Just got off the phone with Thomas from the Office of the President's advanced support.

He was exceptional -- knew all the backstory -- prompted me to screenshare and verified that I was missing the option to disable this type of "Finish Your Payment" reminder.

He told me that on Sept 8 this "beta" feature was accidentally rolled out to a number of accounts without the option to disable.

There should be a toggle under account settings > Sales > Reminders that allows you to disable this reminder.

Told me he was going to follow up with the IT team and get the option added to my account by early next week.

We shall see what happens, but I'm cautiously optimistic at this point.

This happened to me. 3 of my clients just got these emails—2 days after sending the invoices. I am completely alarmed by this.

The subject line? "Finish your payment to [Company]”
The body? "Your payment for invoice [number] isn't finished yet. View your invoice to see your payment options."

I opened up a case with QuickBooks, spent an hour on the phone with support today, and was told that these were generated from QuickBooks’ side. The support representative offered zero root cause, zero fix, and zero real explanation. Actually, he suggested that this MIGHT be happening because I duplicated my invoices... I was like whoa, hold up—I’ve been duplicating invoices monthly for 3 years, and this is the first time this has ever happened.

Additionally, I did NOT authorize this email to go out to my clients, and the rep confirmed this is something I have no control over. I asked him: don’t you see a problem with that?!

I asked for a list of any other automated emails they might be sending to my clients so I can get ahead of it, and they couldn’t provide one. They also couldn’t tell me when or under what circumstances other emails would be sent to my clients.

I opened up a Better Business Bureau case about it today. I did not authorize these emails. I do not authorize QuickBooks to communicate with my clients on their own accord. I would NEVER send a pushy email like this 2 days after sending a Net 30 invoice. This damages my credibility with senior clients. QuickBooks contacted my clients in my name, without authorization, and gives me no setting to prevent it.