$166k QuickBooks Payout Withheld Due to Bank Account Connection Issue – How Can We Get the Funds Released?

We have been dealing with a QuickBooks Payments issue since July 8, 2026, about 2 months.

On July 8, 4 unauthorized contractor payments totaling $238k were sent through QuickBooks during the system issue that morning. We immediately reported them, and our bank successfully recovered the funds. We then closed the old bank account and opened a new one.

Since then, we have been unable to link the new bank account to QuickBooks Payments through “account-payment-add bank” or “Merchant center” due to repeated error messages. We have contacted QB approximately 8 times and spent 30+ hours with Support, Transaction, Risk, and IT, including screen-sharing sessions, but the issue remains unresolved.

Approximately $166,000 is currently being withheld by QuickBooks, and this has caused a serious cash-flow problem for our business.

IT told us that many other companies are experiencing the same issue. How can we get the fund released? Has anyone experienced this issue and found a successful solution or escalation process?