Payments

Problem with invoice

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Quickbooks what’s going on?    i made the subscription already for the bill payment service and after activation   no bill was scheduling,   i tried reaching out no response,   and now requesting another payment and suspending my service, please any help?   how many subscriptions do a new user need to setup my services?   what is the limit and all?   cant see any proper documentary here   

Trying to use my bill payment but the subscription is not going through it keeps loading forever please any solution?

How to make my customer pay the invoice processing fee in the right way?

When choosing vendor credits to apply in a bill payment, QBO is splitting the credits up and only using a portion of them in the bill payments, leaving the balances available to use in a future bill payment.  We have Automatically apply credits turned OFF and are choosing the bills to be paid and the credits to use in the Expense drop-down menu, but QBO is still using only a portion of the credits.  Today we chose TWO credits to be applied in a bill payment, and QBO instead used a portion of FOUR available credits, the portions of all four credits adding up to the total of the two credits selected.  Why can’t this work the way it did in the desktop version?

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We have some schools that like to use a credit card or ACH payment. Our problem is that we added a fee for payment by electronic to our invoices. But we have schools that pay the total including the fee when they pay by check. Therefore, we have to reimburse them the fee. 

Hello,  I'm new QB user less than 6 months experience. May I please request expert opinion for bank transaction matching. Previously we have "A" bank that we used to make payment to all the vendor. Whenever we schedule payment to vendor, after the payment schedule date is over, the QB - bank transaction - under the bank account number - For review tab - the transaction automatically pop-up and under "Assigned to" - suggested bill payment automatically appear and I could do the matching. But this month, we used "B" bank, which is already linked in QB. Under that "B" bank, no bill payment automatically pop-up. Thus I choose "Match" features, search by "From, To, Filtered by and Search by Vendor name". I couldn't find my bills although I have created all the bill with right context & data. How could I sort this issue out? I really appreciate all the expert kind assistance and guidance on this matter. Thank you and warm regards,Grace

I can't locate instructions regarding how to match QB Payments batches involving multiple payments. I see them in the Pending Transactions matching area in Bank Transactions, but I'm not sure how to manage them. I can match all other types of transactions except these batches. The only way I could find to get them into my bank register was to go to QB Merchant Center, look for the customers that paid in the batches, then go to Bank Deposits and click on the respective receipts. After doing this, I reconciled my bank statements. Even though the transactions landed in the bank register, they also remain in Pending Transactions (options to click are post, split, create rule, exclude). Any thoughts on how to get them out of Pending Transactions? Should I select exclude? Going forward, I'm not sure what the correct step-by-step procedure is for managing QB Payments batches.

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Hi everyone,When you're sending multiple invoices every week, what is your process for creating them quickly?Do you:Create everything manually? Reuse templates? Use an invoice generator? Build invoices directly inside QuickBooks?I'm looking for ideas that save time without making invoices look unprofessional.Would love to learn how everyone handles this.

Hi everyone,I'm curious how other small business owners handle their invoicing workflow.Do you create invoices directly inside QuickBooks, or do you use another tool first and then record everything in QuickBooks?For example:Do you use Excel or Word? Do you use a dedicated invoice generator? How do you keep invoice numbers organized? What's the fastest workflow you've found?I'm trying to simplify my invoicing process while keeping everything professional.I'd love to hear what works best for you.Thanks!

Hi everyone,I'm curious how other small business owners handle invoicing before recording everything in QuickBooks.For example:Do you create invoices directly inside QuickBooks? Do you use Word, Excel, Google Docs, or a separate invoice generator first? If you send only a few invoices each month, what workflow has been the easiest for you?I'm looking for a simple process that keeps invoices professional without spending too much time on formatting.I'd love to hear what works best for you and why.Thanks!

What are the total charges to me using credit card payment by a customer

Hello.  I have been a QuickBooks Online Essentials customer for a number of years.  Prior to February 2026 I was getting both emails and phone notifications (alerts) when my customers paid their invoices.  After February it all stopped.  I’ve tried a number of times to call your support line but can’t seem to speak to a human being.  Your “chat-bot” support gives me the runaround every time with no responses even close to what my issue is in support.  In my Merchant Center under Account and then Settings and Alerts, all I see is a form with a dropdown that has nothing to do with ALERTS or Alert setup, which is frustrating.  Yes, my Company Profile is correct.  Yes, my Email is correct and I receive other Intuit emails (mostly from Marketing) and I cannot find any other way to re-activate the emails and alerts I used to get.Any help?Pablo54

I received a Returned Check notification for an ACH from Quickbooks. There is so much wrong with how Quickbooks handles this.1) The information provided is not sufficient to provide proof they made any mistake. The code indicates the account wasn't found. Yet the information provided doesn't support that code.2) Why would the system allow for the to be accepted in the first place? Why would an invalid account number even be processed in the first place? That doesn't make sense.3) Quickbooks wants to charge me $10 for this. That is little more than extortion. This doesn't require ANY human intervention, it's 100% automated and is not a mistake I made.  This is an outright SCUMMY practice.

I work for an agency that uses quickbooks to bill for services, but do not accept ACH payments.  One invoice went out to a client with the ACH box checked, and they made a payment.  We are not able to set up a bank account to link to quickbooks.  How can we retrieve our payment from quickbooks?  Who do we get in touch with?

I am using QB Premier. If I create a Sales Order for parts x, y, and z. Those parts then need to be ordered from channel partner vendor so, from the sales order, I select "create purchase order" which will carry through the parts(or items) and quantity from the sales order to produce a purchase order that will go to the vendors. It also carries through the "customer" from the sales order which is paired with each item on the Purchase order. When I receive the parts from the vendor with an invoice and create the bill for that PO, all items from that PO have the "billable" box checked. I do not want this box checked. These are not billable to the customer except by the invoice created from the Sales Order. I have "unchecked" the preference to "mark all expenses as billable" but it appears that, because there is a customer paired with the item on the bill, that preference does not apply and the billable box is automatically checked! I spend a lot of time unchecking those bo

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We do a lot of booths at events and receive payments for goods through PayPal. I have my PayPal transactions set up to come through the PayPal feed. I have an instance where I have an invoice that I created for a customer where I need to use some of these payments from a booth and apply them to that invoice. Is this possible?

Another question: Can we use a different merchant service provider with quickbooks invoices?

I overpaid an employee because i had an hour rate of $100.00 per hour rather than $20.00 per hour. Thankfully the employee is  the one who brought it to my attention. This was direct deposit and it is in his account and all the payroll taxes have been paid The instructions say to1 void the check2. recreate check with correct 3 (b) deduct the overpaid amount from future payrollsMy Questions:How do i deduct the overpaid amount from future payrolls when i am using Time TSheets?I assume his next chek will be for 40+ hours and the corrected net will be for zero or just a few dollars.   Heck, it my go into a third paycheck HOW DO I DO THIS?ThanksLDO overpaid employee and now i want to dedecuct  overpay from next pay check

Dear Community, In 2025, a check was linked to a customer X'  invoice. At that time, the bank account was reconciled.In 2026, we confirmed that the check never reached its destination. We issued a new check in 2026. However, the original invoice is still linked to the lost check. How can I resolve this issue and link the new check to the original invoice so that it once again appears as paid with the new check? Thanks in advance for your help!AM

We use quickbooks billpay to pay many of our vendors.  One vendor provided the incorrect ACH info, so the payment was returned.  We then re-issued it with the correct ach info. I’m not quite sure how to account for the multiple transactions, and am looking for assistance. Under the vendor, I see: 3/13 - Bill - Vendor 1 - Paid - $76003/16 - Bill Payment - Vendor 1 - Voided - 0 (this was done automatically by qbo admin service)3/31 - Bill Payment - Vendor 1 - Applied - $7600This seems okay. In the bank feeds, however, it reads like this:03/17/2026    INTUIT BILL_PAY (Payee - Quickbooks Payments)-$7,600QuickBooks PaymentsAdded to: Expense 03/17/2026<NEED CATEGORY> 03/30/2026    INTUIT REFUND (Payee - Quickbooks Payments)$7,600QuickBooks PaymentsAdded to: Deposit 03/30/2026<NEED CATEGORY> 04/01/2026    INTUIT BILL_PAY Vendor 1-$7,600Vendor 1Matched to: Bill Payment 03/31/202620000 Accounts PayableShould I just stick the first two transactions (from 3/17 and 3/20) in a clearing