After a year and a half of using Bill Pay with no problem, our account was suspended or put on hold or something.

After three hours of chat and a terrible support phone call we were finally told that our account was suspended because of 'something in our bank activity' and that after loading our CEO's driver's license them were told that 'if the documentation is verified' we'd have access within 24-48 hours. I had a contractor I needed to pay yesterday (and had been paying seamlessly for a year and a half) and now we'll be having to go to our bank and setting up a transfer through them. We are NOT amused.