Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
cstrader
April 25, 2019
Solved

Attachments are missing

Attachments that were previously there are now missing.  How can I find them?  QB Pro 2016

 

    Catherine_BAnswer
    Level 9
    April 25, 2019

    Hello there, cstrader. 

     

    It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them. 

     

    You can also check this article for more information: QuickBooks Document Center: FAQs and common issue. 

     

    I'm here to help you if you have further questions. 

    View in thread

    61 replies

    Catherine_BAnswer
    Level 9
    April 25, 2019

    Hello there, cstrader. 

     

    It's possible that these attachments were accidentally detached or removed. Usually, attached files are located in the Attach folder which is in the same location as your company file. If you can't find them there, you can locate these attachments where it was originally saved and manually attach or scan them. 

     

    You can also check this article for more information: QuickBooks Document Center: FAQs and common issue. 

     

    I'm here to help you if you have further questions. 

      SGFiNEART1143
      July 28, 2019

      My attachment library is not appearing in my automatic backups. When I open the backup I see the company file and the restore instructions pdf which says :

      "If you use Attachments and you have enabled back up of the attachments folder in the ‘Backup’ preferences." That is checked in my back up preferences. So where is it? 

      SteveG

        MKD
        July 30, 2020

        How do you enable the backup of the "Attach" folder/files? I do not see it under Preferences or any where else. Can you tell me how this is done?

        italianlaw
        February 14, 2022

        On the subject of missing attachments and with an Intuit service contract, I am pissed for the lack of service which has dragged out over 2-3 months as you will note in the case numbers..... which I have recorded.

         

        After talking to several at level 1, I found them over several months to be clueless. Talked one to Level 2 once. He too did not have a response stating he would call me back on a second live share session. Two months passed. No support callback and to boot I discovered later he simply closed the case.

         

        Listen up. A class action lawsuit is in the works by a firm in New Orleans. 

         

        In the meantime, fully aware now there has been since 2019 a solution to the missing attachments, I insist and require a call and a live on the phone sharing session. I do not want the instructions. Too complicated.

        I have spent many hours and do not intend to follow the instructions. 

         

        Remember I have a service contract!! 

         

        Anthony

        License #[removed]

         

         

         

         

         

          feedup
          May 10, 2022

          I feel you, we have them same issue and have been on the phone all morning , to finally be told we will have to call someone and pay them to fix their problem which was caused by updating from 2019 to 2022.. also in the New Orleans area

          Italian Law
          September 21, 2022

          Folks. Don't hold your breath. Regarding attachment I see only copy and paste from the "team". The disappearing attachments has not been resolved. Not even level 2 offered up an answer.

           

          The attachment folder is not in the company file.... and I did not direct the attachment to go elsewhere. 

           

          Dealt with only Intuit robots and levels 1 and 2.  I cancelled the support contact.

           

          Anthony

            loretta2
            April 23, 2024

            I'm having the similar issue but I'm on 2023 desktop I've lost 15 years worth of attachments I've been on the phone for 2 weeks supposedly all the way up to tier 3 no one has been able to help me. A month and a half ago a lady in Kentucky did it in 5 minutes but they have no record of her calling me on that day? She was amazing I wish I would have got her direct number! I need some help if anybody has any knowledge of this please please help me

            alcompco
            April 25, 2024

            https://quickbooks.intuit.com/learn-support/en-us/help-article/install-products/quickbooks-scan-manager-scan-attach-documents/L9Z3Fi2L9_US_en_US

            Did you follow the link above? Did it not work? I have followed the link above and it fixed the issue of the scanned bills not being attached to the bills in QB Desktop.

            loretta2
            April 23, 2024

            Intuit QuickBooks keeps on putting on here that the problem is solved it is not please ignore the solved green prompt. This is still not solved I need someone's help please

            Need QuickBooks guidance?
            Log in to access expert advice and community support instantly.
            Terms & ConditionsAccessibility statement