Auto Saving Credit Cards

Forum|Forum|9 months ago
September 26, 2025
1 reply
15 views

With the most recent update, Quickbooks Online seems to be auto-saving customer credit cards on Sales Receipts and Payments. It used to be that we had to check "Save credit card for future use" manually but now it's auto-checked. Is there a way to disable this? Most of our customers do not want their card saved on file.

QuickBooks Online

Jayson_E

QuickBooks Team

You still have the option to manually tick the Save credit card for future use when adding a customer's credit card for your Sales Receipts and Payments in QuickBooks Online (QBO), Frank.

However, since it’s auto-saving on your end and you’re unable to manually tick the option to save the credit card for future use, I recommend clearing your browser’s cache to rule out the possibility of outdated or cached data causing this behavior. Alternatively, you can also use other supported browsers.

Here's a sample screenshot for reference:

If you have other questions, feel free to comment below.

Frank DidditAuthor

Thank you but I'm using the desktop app of QBO not a browser. And it's happening on all 3 sales computers, not just mine. Thank you

Candice14

Level 8

Good morning, @Frank Diddit.

Thanks for reaching back out and letting us know that you're using the QuickBooks Online Desktop App.

Let's try these troubleshooting steps to help resolve this issue of being able to manually save credit cards or not:

Reset App Data: Click the Help menu, then Reset App Data.
Re-install: Uninstall and then re-install the app.

After that, go through the steps again to check / uncheck this box. If the problem persists, I recommend contacting our Customer Support Team for further assistance.

Please keep us updated on how it goes. We want to ensure that you get this taken care of as soon as possible. Have great day!

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