Beginning April 16, my QB Online will not advance to the next transaction when I enter a payment, transfer, etc and the prompt is "Save and New". The screen basically freezes and will not clear unless I exit out of the screen and re-open.

Hi there, cdtarp. When you click a button in QuickBooks Online (QBO), and it does not advance to the next transaction, it suggests that pop-up windows are being blocked.

If you are using Google Chrome, open the browser and select the three vertical dots in the upper-right corner. Go to Settings > Advanced > Content settings under Privacy and security > Switch the setting to Allowed or Blocked. If you prefer to keep pop-ups blocked, you can add an exception for QBO. Next to Allow, click Add, then enter qbo.intuit.com and select Add.

Please note that the steps may vary depending on your browser version.

For other browsers, you may refer to this article for detailed instructions: Why doesn't anything happen when I select a button or link?

Let us know if you have further concerns by leaving a comment on this thread.