Question
customer payment bounced, how do I fix that in my record keeping? Can't reach a live rep
Hi all - I keep getting referred to the blogs, the videos, etc and cannot seem to reach a live person to help walk me through this issue. I have an invoice a customer paid, then their bank rejected it and pulled it back out of my account. So the invoice says paid, even though it was rejected. I had to recreate a new invoice for this customer so they could pay it, but now the first invoice says I need to fix it and I'm not sure how to since it shows paid even though it's not because the bank rejected it or did a chargeback. Can anyone walk me through step by step how to fix this? I don't want to delete the first invoice because I'm afraid this will mess up book keeping stuff. Thanks in advance.