Finish Your Payment” Emails Cannot Be Disabled and Are NOT Automatic Invoice Reminders

I am creating a separate thread because this issue continues to be confused with Automatic Invoice Reminders and the “Online automatically follows up” setting.

This is NOT the same feature.

I do not use Automatic Invoice Reminders. They are disabled on my account. I cannot disable a feature that is already disabled.

Despite this, QuickBooks sends my customers a “Finish your payment” email approximately 48 hours after I send their invoice. This happens even though our invoices have Net 30 payment terms.

I have contacted QuickBooks Support multiple times and have repeatedly been told to disable Automatic Invoice Reminders. That does not solve the problem because those reminders were never enabled in the first place.

Since support has been unable to identify the issue, I created a mock customer profile and have been testing the invoice process myself.

What I have confirmed:

• Automatic Invoice Reminders are OFF. The “Finish your payment” email is still sent.
• Disabling “Online automatically follows up” does not stop it.
• The “Finish your payment” email appears to behave more like an abandoned-cart email. A customer opens or interacts with an invoice but does not immediately complete payment, and QuickBooks follows up approximately 48 hours later.
• The only method I have found that actually stops these emails is changing Online Delivery to Plain Text Only.
• Switching to Plain Text Only also removes useful invoice tracking functionality, including the ability to see when and how many times a customer has viewed an invoice.

So the current workaround requires me to disable functionality I use in order to stop a customer email feature I did not enable and cannot independently disable.

This is particularly problematic for businesses with established payment terms. Our customers have their own internal accounts payable processes. A Net 30 customer should not receive a “Finish your payment” email from QuickBooks 48 hours after receiving an invoice simply because they opened it and did not immediately pay it.

I have now disabled QuickBooks payment options for our customers as well. If I cannot control the payment communications QuickBooks sends to my customers, I am not comfortable continuing to process customer payments through the platform and paying additional processing fees.

I would like this escalated to the QuickBooks product team rather than receiving instructions to disable Automatic Invoice Reminders or “Online automatically follows up.”

The issue that needs to be addressed is very specific:

Where is the setting to independently disable the “Finish your payment” email without disabling invoice tracking or switching Online Delivery to Plain Text Only?

If no such setting currently exists, QuickBooks needs to provide businesses with the ability to opt out of these emails.