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July 9, 2026
Question

Has there been an update yet to remove customer credit card information?

  • July 9, 2026
  • 0 replies
  • 10 views

With the new update as of today (7/8/26) I almost charged a $900 invoice to a customer’s personal credit card. I accidently saved the card number to the business profile and cannot remove it. 

 

Now with the new update: it wants to charge the invoice directly to the card -WITHOUT going to the payment screen. I’ve turned it off several times, as I have multiple invoices for this company. The customer is set to “Check” as their preferred payment. Invoices are set to “No action required” and STILL every new invoice QB wants to charge the card, before I’ve even fully processed the invoices. 

 

If anyone knows of a way to delete credit card information - Both I and my customers would greatly appreciate it. 

-I DO NOT NEED THE COOKIE CUTTER “Click the gear Icon and submit feedback” post - Submitting feedback to QB has never worked, suggestions are ignored, and the AI is horrendous. 

-Add the (PII removedcredit card number as listed in older “help” (for lack of a better word) articles - no longer works. It asks if you entered your information correctly and then will not let you submit it.