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C
ccapko_mthdmuse
October 1, 2025
Question

Heading of Invoice Email with Exclamation Point is Unprofessional. Can we please change this?

  • October 1, 2025
  • 2 replies
  • 18 views

Hi there.

 

Can we please remove the exclamation point from the "Your invoice is ready!" message?

 

I do not want to appear to be shouting at my clients each time they receive an invoice from me. It's unprofessional. I cringe every time I send out a Quickbooks invoice knowing that my clients have to see this, and I can't change it. 

 

Many others agree that this needs to be something we can edit. It would be nice if your team could please address why they cannot simply switch to a period instead of an exclamation point.

 

Please advise. I can't seem to get this resolved and it is frustrating. 

 

Thank you.

    2 replies

    Z
    ZackE_Moderator
    Moderator
    October 1, 2025

    Thanks for joining the Community, ccapko_mthdmuse.

     

    I can certainly understand how an ability to edit the "Your invoice is ready!" message in emails could be useful and have submitted a suggestion about it as of today.

     

    You can also submit your own feature requests while signed in.

     

    Here's how:
     

    1. Use the Gear icon.
    2. Go to Feedback.
    3. Enter your product suggestion.
    4. Select Next.

     

    Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest updates about your product by reviewing our Product Updates page.

     

    I've included a detailed resource about working with invoices which may come in handy moving forward: Customize invoices

     

    If there's any additional questions, I'm just a post away. Have a wonderful Wednesday!

    C
    ccapko_mthdmuseAuthor
    October 1, 2025

    Hi Zack.

     

    Thanks for responding.

     

    I already submitted this as a feature request within the dashboard.

     

    The link you provided about Customizing Invoices is not helpful, unfortunately, as Quickbooks does not allow us to customize this part of the invoice. 

     

    This has been an issue I have raised in the past (last year I posted and the post has since been deleted by Quickbooks).

     

    I would really appreciate a solution ASAP. 

     

    Thanks,

    Carly

      J
      JTNNYC
      October 6, 2025

      100% Agree. My small business has been using Quickbooks for 20 years. This new copy is horrible, unprofessional, and totally goes against fostering good customer relations. I called QB and talked to two people and a "case" was created for my request. The person I spoke with could not confirm either way if this would be seriously reviewed. Extremely frustrating. 

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