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March 26, 2026
Question

Hi every time I try to add a debit card to QuickBooks to withdraw instantly it brings up my old phone number I had 2 years ago for a toad what can I do cuz I can't get a

  • March 26, 2026
  • 2 replies
  • 7 views

When I add my debit card to get it instant withdrawal my old phone number pops up so I cannot get a code what can I do

2 replies

QuickBooks Team
March 26, 2026

Hi, Melissa6771. You can update the phone number associated with your Intuit account as long as you have access to your email account or can verify your identity using accepted documents.

 

After entering your email or user ID on the login page, click Forgot password? and then select See more options. This will show the available ways to receive your verification code.
 

If you choose Email a code, enter the code in the verification code field and follow the prompts to update your phone number.
 

If you select Verify identity a different way (takes longer), you’ll need to provide the following details:
 

  • What do you want to update? - Phone number
  • Current user ID
  • Current email
  • New phone number
  • Confirm new phone number

 

After clicking Continue, you’ll then be asked to upload accepted forms of identification, such as a driver’s license, state ID, passport, or a notarized document. For more guidance, please refer to the article: Recover your Intuit Account if you can’t sign in.
 

Once your identity is verified, you can update your personal information in the Sign in & Security section of your Intuit account. Then, you can continue adding the debit card for your instant withdrawal.
 

We'll be right here if you need anything else. We're here to help.

QuickBooks Team
March 27, 2026

Hi @Melissa6771,

 

I just wanted to follow up to check if the resolution we provided helped resolve your issue.


Please let us know if everything is now working as expected or if you're still experiencing any problems.


We'll be glad to assist further if needed.