Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
A
amescuff
April 13, 2026
Question

How can I disable the new "Charge saved payment method" for all invoices by default?

  • April 13, 2026
  • 8 replies
  • 465 views

QBO has added a new feature that is automatically turned on for every invoice for customers that have a card saved. The feature attempts to charge the card associated with my customers before I can even send the customers the invoice for review. I do not want to charge their cards before I send them invoices, and I do not have my customers' consent to charge their cards before they have a chance to review their invoices. Thus, I have to turn this feature off EVERY SINGLE TIME that I create a new invoice. Even for customers that I have already invoiced and turned this feature off for. 

I am very uncomfortable with this feature being enabled by default and without my permission. For now, I will continue turning it off EVERY SINGLE TIME that I create an invoice (i.e. dozens of times each day, hundreds of times per week), but if it turns out that this feature will always be enabled by default and I will never be able to turn it off, I will need to find a new bookkeeping software, as this is an unacceptable money grab, preying on QBO clients and our customers.

    8 replies

    J
    Just_me
    Level 3
    April 13, 2026

    I just found a thread from last year that asks the same thing.  

    Apparently you can't turn it off.  

     

    https://quickbooks.intuit.com/learn-support/en-us/banking/how-do-i-turn-off-the-new-default-that-saves-credit-card/00/1584056

    A
    ArielIQuickBooks Team
    QuickBooks Team
    April 13, 2026

     

    Hello, @amescuff. I understand how challenging this is for you. Since this feature cannot be turned off by default, you can merge the original customer record with a new profile that does not contain stored credit card data.

     

    1. Head over to the Customer Hub and select Customers.
    2. Click New customer in the upper right corner.
    3. Fill in their details just like the original account, but keep the Payment and billing section blank this time.
    4. Add a 1 to the end of their name in the Display name as field (so, if it was Sample, make it Sample1).
    5. Then, click Save.

     

    We'll merge your original record into this new one to clear out the old payment info:

     

    1. Go back to the Customer Hub and find your original customer account, then click Edit.
    2. Add a 1 to the end of that name as well.
    3. Once you click Save, QBO will ask you to confirm the merge.
    4. Select Yes. This effectively updates the record, removing that stored credit card info with the new, blank version.

     

    Finally, you can just clean up the name by returning to the Customer Hub one last time and opening the merged customer account by clicking Edit.  Simply remove the 1 from the end of the name so it’s back to how it was originally.  Click Save, and you're all set.

     

    You can also check this article for more detailed information: Delete your customer’s credit card number.

     

    Let us know if you have further questions. We're here to help you anytime.

    A
    amescuffAuthor
    April 15, 2026

    This is not a solution. Many of my customers do want a card saved on file that I can charge once they have had a chance to review and accept the invoices. There needs to be an option to turn this feature off.

      B
      Bidwellcm
      April 18, 2026

      We just ran into this same issue with one of our customers. I can’t believe this cannot be turned off! I can’t believe QuickBooks thought this was a good idea. And no vendors world is this a good idea.

        K
        Kurt_MQuickBooks Team
        QuickBooks Team
        April 22, 2026

        Hi @amescuff. I’m joining the thread to point you in the right direction to disable the Charge saved payment method feature in QuickBooks Online.

        Please contact our Customer Care Team so they can access your account securely and conduct investigation to determine the root cause on why it automatically turns on when you create a new invoice. To start, go to Help (?) and select the Assistant or Search tab. Type Talk to an expert or select Contact Us.

        For support hours and availability, please refer to this page: Get help with QuickBooks products and services.

        By doing so, they can provide more details about the feature and provide further instructions on your next move.


        Feel free to click the Reply button if you have any other questions about QuickBooks.

        A
        amescuffAuthor
        April 27, 2026

        Hi Kurt, thank you for the response.

        I've just finished chatting with customer support, and they confirmed to me after consulting with the internal support team that there is currently no option to disable this feature, even from their end. 
        She has submitted my feedback, but until the product & engineering team implement an option to disable this, I will still be stuck turning this off manually on every invoice.

        O
        OCSS
        New Member
        June 29, 2026

        This feature is very annoying! Quickbooks needs to make an option to disable the feature without removing the saved info.

          L
          leeh1115
          New Member
          July 1, 2026

          Isn’t QB just great - just when you get used things working they muck it up.  If my client wasnt so invested in QB we would absolutely change.  This option does not make things quicker or easier 

          F
          foxtree6
          New Member
          July 8, 2026

          My program must have just updated. I am getting this problem now. This is an un acceptable program feature. It takes time to load the payment method menu to turn off for each invoice I send. Between this and the multiple pop ups I get each time I try to do something, I may be looking for a new accounting program. 

          Z
          ZackE_Moderator
          Moderator
          July 8, 2026

          ​@foxtree6 

          Thanks for reaching out and sharing your experience. I completely understand how disruptive it is to have your workflow slowed down by manually turning off the "Charge saved payment method" toggle on each invoice.

          To help get this resolved, I’ve passed your case directly to our Next Level Help team. They'll carefully review your Community comments and support history to get fully up to speed on the situation. One of our experts will contact you soon with the next steps.

          I can certainly see how a global setting to disable this default behavior would save valuable time, and have submitted feedback about it on your behalf.

          You can also submit your own while signed in.

          Here's how:
           

          1. Use the Gear icon.
          2. Go to Feedback.
          3. Enter your comments or product suggestions.
          4. Select Next.


          Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Update page.

          Regarding the pop-ups you mentioned — I'd love to help with that too. Could you describe what you're seeing? For example, what screen they appear on, what they say, and when they tend to show up? It'd also be helpful if you could provide a screenshot or two showing them. That will help me to better understand what you're seeing on your side.

          J
          JoNet
          New Member
          July 9, 2026

          This threw me as well - we got no advance notice but all of a sudden we had an invoice that I had to do all sorts of things to figure out how to send the invoice without charging our client’s saved payment. Then I had to train my boss how to do it & let’s face ot, he won’t remember & he’ll come back to me when he encounters it.

          We’d rather avoid this altogether & not have the payment be able to be saved as it is unethical for us to charge our clients without allowing them to see the invoice first.

          What I think would be a better solution is to allow a client to save their payemnt method for their own repeated use. We progress invoice so I can see how it would be nice for the client to be able to use their saved payment info - like when you are ordering something from a retailer online & have saved your payment method.

          However, we should not be forced to turn that payment off when we are invoicing. If anything, it should be a toggle button for us to turn ON the payment IF we have the client’s explicit permission to charge the payment ourselves.

          QB got it backwards, that’s for sure. I cringe every time we receive an email that another client saved their payment method. All I can think is here we go again. What a mess!

          My repsonse to the whole “solution” of saving the client as another client...blah, blah, blah method. Why on earth should we have to jump through those hoops to run our cleint invoices that had been smooth sailing until the addition of the saved payment feature. It’s absolutely BS!!!

          QB, you have missed the mark on this one & it will cost you business - as you can see, some people on here are ready to move to other software.

          Need QuickBooks guidance?
          Log in to access expert advice and community support instantly.
          Terms & ConditionsAccessibility statement