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June 29, 2025
Question

how to clear this error"You can't add QuickBooks Money to [PII Removed], CPA with your existing subscription. Try another company or contact customer support for help"

  • June 29, 2025
  • 1 reply
  • 5 views

Customer sent me a link to add ACH information so they could pay me through quickbooks and I'm getting this error

1 reply

QuickBooks Team
June 29, 2025

Hello there, Boris. I appreciate you sharing the specific error with us.

 

QuickBooks Money is only available for non-QuickBooks Online (QBO) users. If you already have an account, you can sign up for QB Checking and invoicing directly within your QBO account. You cannot use your credentials to access QuickBooks Money products.

 

You can check this article for further details: Sign up for QuickBooks Money through your email invite FAQs.

 

However, if this doesn't solve the issue, I suggest contacting our Live support team, since they have all the necessary tools to securely access your account and determine what's causing the error to prompt.

 

Here's how to reach out to them:

 

1. Navigate to the Help menu.

2. Click the Search option and type contact support.

3. Choose the Contact Us tab at the bottom.

4. Follow the prompts, then choose a way to connect with us: Have us call you or Chat with us.

 

For more information about the support hours of our QuickBooks Online Live Support team, please refer to this article: Get help with QuickBooks products and services.

 

For future reference regarding managing your Intuit account online, please click the provided hyperlink.

 

If you need further assistance, feel free to reach out again. I'm always here to help.