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June 11, 2025
Question

I want to request reactivation of QuickBooks Payments. My account was blocked 2+ yrs ago after scam issue. Need to know if it’s possible now. Spanish rep please.

  • June 11, 2025
  • 1 reply
  • 10 views
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1 reply

Bryan_M
QuickBooks Team
June 11, 2025

To help reactivate your account, you'll need to contact Merchant Services support, @Engel solutions. Also, it has been 2 years since it was blocked after the scam issue so there's a need for it to be checked internally by our team about it's status.

 

On top of that, you'll be able to request a three-way call to allow you to have someone who can interpret the conversation into Spanish. Here's how:

 

  1. From the upper right corner beside the Megaphone icon, click the (?) Help tab.
  2. Pick the Search option. Then, enter a brief description of your issue below and press Enter on your keyboard.
  3. Go to Contact Us underneath.
  4. Select how you want to be contacted. Either through a Chat or Callback.

 

In case you want to know what are the updated process of having a merchant services account, check out this article: QuickBooks Payments FAQ.

 

Feel free to return here for additional questions about account reactivation and other QuickBooks Payments concerns. I'll be sure to help you resolve it,