Invoice payment alerts and emails not working anymore in QuickBooks Essentials Online

Hello.  I have been a QuickBooks Online Essentials customer for a number of years.  Prior to February 2026 I was getting both emails and phone notifications (alerts) when my customers paid their invoices.  After February it all stopped.  I’ve tried a number of times to call your support line but can’t seem to speak to a human being.  Your “chat-bot” support gives me the runaround every time with no responses even close to what my issue is in support.  In my Merchant Center under Account and then Settings and Alerts, all I see is a form with a dropdown that has nothing to do with ALERTS or Alert setup, which is frustrating.  Yes, my Company Profile is correct.  Yes, my Email is correct and I receive other Intuit emails (mostly from Marketing) and I cannot find any other way to re-activate the emails and alerts I used to get.

Any help?

Pablo54