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October 3, 2025
Question

Invoice “View Activity” Shows Internal Payment ID Instead of User-Entered Check Number

  • October 3, 2025
  • 1 reply
  • 3 views

When reviewing an invoice in QuickBooks Online and clicking “View Activity,” the payment line shows QBO’s internal payment reference number (e.g., “#1234”) instead of the check number entered by the user (e.g., “Check #9876”).

 

This creates confusion because:

  • Users expect to see the actual check/reference number they entered, since that’s what they reconcile against bank records.
  • The check number does display correctly on the payment record and in reports, so the data is correct — but the invoice activity panel misleads users into thinking the wrong check number was recorded.

 

Request: Please update the Invoice “View Activity” panel so it displays the user-entered check/reference number instead of the system’s internal payment ID. This will align with the rest of QBO, reduce confusion, and better support reconciliation workflows.

1 reply

QuickBooks Team
October 3, 2025

I can see how important it is for QuickBooks Online (QBO) to display the information you need clearly and accurately, especially when reconciling payments against your bank records, KM. 

We encourage you to share your feedback with us. Your input on the invoice View Activity helps us improve QBO to better meet your business needs. To submit your feedback, follow the steps below:
 

1. Go to the Gear icon.
2. Choose Feedback under Profile.
3. Enter your suggestion.
4. Click Next to submit.
 

If you have additional questions, don’t hesitate to click the Reply button below.