Invoices

Timely invoices are indeed essential to ensure smooth payment processes, Peter.

There are possible reasons why you're clients are having issues with receiving their invoices. I'll outline the following:

• Incorrect email addresses for your clients. A simple typo can prevent invoices from being delivered.
• Emails are sent to their spam or junk email folders. Sometimes, automated emails can be filtered out by email providers.

Within that context, I recommend checking your client's email addresses and advising your clients to check their spam or junk email folders.

On top of that, clear and re-enter your email address and those of your clients. Then, create a test invoice and send it to yourself to check if it’s delivered. This will help identify if the issue is with the system or specific clients.

If the issue persists after proper configuration, clear your browser's cache to refresh the system. Use a supported and updated browser for optimal QuickBooks performance.

However, if the problem remains, contact our live support team again. Our representatives are ready to assist you and help you get back to business smoothly.

Meanwhile, consider downloading the invoice as a PDF and sending it manually.

For future reference on processing customer remittances and personalizing your sales forms, visit the resources below:

• Record invoice payments in QuickBooks Online 
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Return to this conversation if you have follow-up questions about sending your invoices or sales forms.