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drstewart512
March 2, 2026
Question

Invoices

  • March 2, 2026
  • 3 replies
  • 20 views

Several people have responded. Thank you. Unfortunately,  the solutions presented regarding this problem have not solved the issue.

I have used the "Receive" button on the invoice. The payments have been entered and saved. In the Banking area, the payments have been matched and are reflected on the log. The payments are not showing on the invoice, however. This has been a sudden problem since 2/27/26.

I have cleared my browser and restarted the device. The problem lingers. If it matters, I use Chrome as the browser. Please advise further.

Thank you for your help!

3 replies

EduardA
EduardAQuickBooks Team
QuickBooks Team
March 2, 2026
Hi there, @drstewart512. I can see that you've recorded the payments correctly by using the Receive payment option and matching them in the Bank feeds. Since you've already tried clearing your browser and the problem persists, please contact our Live Support team to determine why the payments are not showing on your invoices.

  1. Click the (?) Help button in the top-right corner of your QuickBooks Online account.
  2. In the Search tab, type Talk to an expert then click Contact Us.
  3. Enter a short description of your concern, then enter Yes to discuss it with an expert.
  4. Select your preferred method to reach out to them. Be sure to check their support hours to know when they're available.

Should you have any other concerns, feel free to reply in the comments.
D
drstewart512Author
March 6, 2026

Thank you. The invoices have been recorded correctly. The payments are reflected in the bank logs and in invoice balance, The invoice in question (1101) now shows a balance of $0.00. However, that invoice log shows no payments recorded since 2/26/26. I am now noting that invoice 1102 notates the payments recorded to that invoice, as it should. Interestingly, no payments are being reflected in the P/L. Are you as baffled and I am?

Please advise.

 

Thank you

J
Jane_MQuickBooks Team
QuickBooks Team
March 6, 2026

Hello there, drstewart512. Let's verify how the payments are linked by running the Invoices and Received Payments report in QuickBooks Online (QBO). This will show us whether payments are properly attached to invoice #1101.

 

Here's how:

 

  1. Go to Reports.
  2. In the search bar, type "Invoices and received payments" and select it.
  3. Set the Report period to include the dates when the payments were made.

 

To address the discrepancies with Invoice 1101 and your missing Profit and Loss data, check the Accounting Method toggle on your P/L report between Cash and Accrual. Verify the Report period dates to ensure transactions after 2/27/26 are included. Lastly, compare your P/L information with the Invoices and Received Payments report to confirm whether the payment is linked to the revenue account or is an unapplied credit.

 

For more information on accounting and others, you may refer to this article: Find the missing income and expense transactions in your Profit and Loss report.

 

If the issue persists after verifying these items, you can contact our Live Support Team for further investigation, they can start a screen-sharing session to look into your account setup and help resolve the payment linkage issue.

 

Feel free to click the Reply button below if you have other questions about QuickBooks.

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