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S
Sewer
May 18, 2026
Question

invoices not showing in payment window

  • May 18, 2026
  • 1 reply
  • 5 views

Hi,

I am using Quickbooks Desktop 2022.

I have a customer with multiple accounts. I transferred a credit from one account to another using the general journal. 

Now the account that I transferred it from is saying that there is a balance. When I go to the payment window there is no open invoices but I get an error message saying they have open invoices? 

Can anyone help me????

1 reply

A
ArielIQuickBooks Team
QuickBooks Team
May 18, 2026

When you move a credit from one account to another using a General Journal Entry, the original account will keep its balance until you apply the credit.

 

To clear these balances and resolve the open invoice error, simply go to the original account, select Customers, then choose Receive Payments, and click on Apply Credits.

 

I also recommend checking this article for more detailed steps: Transfer Customer Credit from One Job to Another in QuickBooks Desktop.

 

If you have any further questions, please feel free to reach out. We're here to help you anytime.

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