Is anyone else having issues with automatic payments? The payment won't match, and it is showing "Processed Outside of Quickbooks" so has no information on who paid.

I understand how important it is to ensure your payments in QuickBooks are accurately matched, Matthew. Let me guide you through the steps to resolve this.

To begin, we’ll locate the payments you need to fix by accessing your Merchant Service Center. Please follow the steps given below:

1. Log in to the Merchant Service Center.
2. Select Activity & Reports, then choose Deposits.
3. Use the Dates field to set the date range you’re reconciling.
4. Find the deposit you need to address.
5. In the Fee column, click the deposit to expand and view all associated payments.

Next, compare the deposit details in QuickBooks to your bank statement to identify any discrepancies.

Here's how:

1. Log in to QuickBooks Online.
2. Go to Settings and click Chart of Accounts.
3. Locate the account you’re reconciling, then select View Register.
4. Look for the deposit you need to adjust (it should list System-record deposits for QuickBooks Payments in the Memo column).
5. Expand the deposit details and click Edit to make corrections.

If you need further assistance, don’t hesitate to get in touch.

Third month in a row now, QB won't even acknowledge it as an issue and has told me it's working as intended. Suggested I need to "spread out the recurring payments throughout the month"

I'm having the same issue.  I spend over 1.5 hours on the phone with support who was more interested in upselling me to Quicks Advanced than fixing the problem.  

I was first transferred to Bookkeeping to solve the problem, they quickly realized it was not their wheelhouse.  The next tech transferred me to Intuit Payments department who was able to see from the audit log that invoices get created but they are blank and get auto deleted.  She said she's follow-up with engineering but I don't know how I'm supposed to know it's fixed.  Other than waiting to see if it fails again.

I'm just glad I didn't change all my sales receipts over to this!!

Here we are April 2026 and this still hasn’t been resolved. I have the same issue. Works for one recurring payment fine and matches and correctly posts the transactions and the tax. I even have one customer where the first month works as intended then the next month I just get a generic deposit with no match. No mention of Quickbooks generate deposit. I have to manually post the transaction and get it to correctly posts the tax. 

infuriating