My transactions from shopify are not importing into quickbooks online even though it says its connected, unsure what to do next as the guidance is not working.

Hi, VIC27. I know syncing your Shopify transactions with QuickBooks Online is crucial for maintaining accurate records. I’ll ensure you’re connected with the right team to get this issue fixed as soon as possible.

Beforehand, please consider checking your Shopify website to see if any maintenance or updates require attention. It's worth noting that this can interrupt the connection and the syncing process.

If everything looks good on their end, I recommend contacting our Live Support team since you've already disconnected and reconnected your shop. They can help pinpoint why the entries aren’t importing and ensure the issue is resolved to keep your books up to date.

Here’s how:

1. Log in to your QuickBooks Online account.
2. Click the Help (?) icon and go to the Search tab.
   
   
    
3. Search for a keyword or question in the search field.
4. At the bottom of the Help panel, select Contact Us.
5. Choose either Chat with us or Have us call you.
   
   

Please also note their support hours to ensure you can talk with an expert at the most convenient time.

If you run into any other questions when handling Shopify transactions, don’t hesitate to reply to this message. We’re here to help you every step of the way with QuickBooks Online.