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K
kali1
February 3, 2022
Question

Negative A/R

  • February 3, 2022
  • 1 reply
  • 13 views

New to qb , Why is my A/R Negative? is there a possibility that there are double payments? 

 

1 reply

MariaSoledadG
MariaSoledadGQuickBooks Team
QuickBooks Team
February 3, 2022

Allow me to share a few information about negative A/R in QuickBooks and guide you on what to do, kali1.

 

Generally, a negative Account Receivable (A/R) is the result of customers' credits or overpayments. There is also a possibility that there are double payments to a certain transaction. You'll want to run the A/R Aging Summary report to check the associated transactions and review the possible overpayments. To do this, follow the steps below: 

  1. Click the Reports menu at the top.
  2. Choose Customers & Receivables.
  3. Select the A/R Aging Summary report.
  4. Double-click the negative amount. Then, it opens the A/R Aging QuickZoom report.
  5. Open the payment that shows an open balance. Then, you're able to verify the payment amount entered.

 

In addition, you can read this article to see additional information on how you can fix the negative receivable balance on the Balance Sheet. Resolve AR and AP Balances On The Case Basis Balance Sheet. 

 

Let me know if you have any questions about negative AR. I'll be right here to help.

K
kmartini
February 3, 2022

thanks for the reply, when I open the quickzoom report, the deposits I make from the customers payments, it's showing as negative. Should I delete the deposite?

JenoP
JenoPQuickBooks Team
QuickBooks Team
February 4, 2022

I'll help with your question about your A/R report, kmartini.

 

If the deposits are duplicate or incorrectly recorded, you can delete them to correct the negative balance. Let me share these steps with you: 

 

  1. Go back to the report or open your bank register and look for the deposit.
  2. Double-click on the transaction to open it.
  3. Press CTRL + D on your keyboard.
  4. Select OK to delete it.

 

If the deposits are not yet applied to your invoices, make sure to apply them to avoid negative A/R balances. Please see this article for additional options as well: Resolve Common Issues When Applying a Payment Towards an Invoice.

 

I would also recommend reaching out to your accountant for further advice on this matter.

 

Feel free to check out these articles for additional details: 

 

 

Don't hesitate to always ask questions if you need anything else. We'll make sure to offer our help again.

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