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March 19, 2026
Question

New Payment Links

  • March 19, 2026
  • 1 reply
  • 3 views

Is anyone else having issues with how the payment links now showing ALL invoices under that account and not only that, have them ALL PRE-SELECTED for payment?  People (especially used to just clicking the link to pay their invoice) are very confused, paying invoices that they don't intend to pay.  They don't realize they have to UNCHECK everyone else's invoices.  So, uncheck 100 invoices to pay your $6.80 invoice.  They click the link to their invoice and it says they over over $1K and not their $6.80 and they have a heart attack!  I called QB and they say that's how it's intended to work.  I feel like it's unethical to try and trick people into paying invoices they don't intend to pay.  I have already issues a refund today for a client that paid an invoice they didn't mean to and they only had 2 invoices in the account.  The other one was sent through AP.  Thankfully, I noticed it right away and knew she didn't mean to pay the other one and contacted her.  I hope they get this sorted out quickly and at least give us the option of a setting that controls the link or at the very least not have them all pre-checked.  While still confusing, at least they won't accidentally pay other invoices.  I called help and they couldn't help.  Just advised to submit Feedback through the feedback link under settings.  If others are having issues with this, or feel like it WILL cause issues for them, please also submit feedback so that they can work on updating this issue.  Thanks so much!

1 reply

March 19, 2026

I should have proofed that before clicking submit.  LOL!  I was in a rush.  Sorry for the errors!  A little more information:  For most clients, I can setup each person individually, which will help a bit.  But, one in particular is  a company store.  I have the company store set up as a sub account for the main account.  The company issues "coupons" for their employees to use to purchase logoed merchandise up to a certain dollar amount.  If the employee wants to order over that amount or just do an order on their own, they can and I just invoice them individually for their amount.  If their coupon is for $50, and they order $60, then I invoice $50 to the company and $10 to the individual.  We process the orders monthly and I may have 100 (round #) small invoices to individual employees for their portion.  It doesn't seem time effective to set up a sub account for each individual employee when they may have one very small invoice and never another.  It used to be that they could click the link to their invoice and just see and pay the amount they owe.  All of a sudden, now they click the link and not only does their invoice show up but everyone else's and to make it worse, they are  all PRE-CHECKED to pay.  At a minimum, I feel like ONLY the invoice the person clicked through should be pre-checked for payment and then if the client wants to pay others, they can make a conscious decision to pay other invoices and check them for payment.  Surely, I'm not the only one affected by this change...