One of my invoices is not allowing the customer to pay via ACH bank. Bank payments are turned "on." What else might be wrong?

Hi there, sarah.

The ACH transfer limits for your bank account will vary based on the specific account terms. To verify your current limits, I recommend reaching out to our Payment Support team. They can confirm your limits and assist you with any other issues that may be causing the transfer to fail.

Here's how:

1. Click the Help menu or the (?) icon in the upper-right corner of QBO.
2. Go to the Assistant tab.
3. Type "contact support" in the chat box and press Enter.
4. Provide a brief description of your concern and click Continue.
5. Choose your preferred option. Have us call you or chat.

You may check our support hours to find out when support is available.

Please leave us a response if you have other questions or concerns.