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August 2, 2025
Question

Paid subscription but I am unable to send invoice.

  • August 2, 2025
  • 1 reply
  • 3 views

I paid my subscription for this month after it was canceled but when I go to do an invoice it's saying billing issues. When I check the settings it's showing account is active.

1 reply

EduardA
QuickBooks Team
August 2, 2025

Since you've already paid your subscription but are still encountering billing issues when trying to create an invoice, I recommend reaching out to our Live Support team for assistance in resolving this issue, @balloondesignz-com.

 

Here's how to contact them:
 

  1. Go to the Help (?) icon.
  2. Enter 'live support' in the Search box.
  3. Click on Contact Us.
  4. Choose either the Chat or Callback options.

 

Before you reach out, it's a good idea to check their support hours to ensure you can get through them successfully.

 

Feel free to leave a comment below if you have any other QuickBooks concerns.