Paycheck not deposited

Thanks for becoming part of the Community, raldrich.

If an employee didn't receive their direct deposit, it's possible their funds were rejected or deposited into an incorrect account. In the event this occurs, you may be able to recover the funds, depending on the scenario.

If you entered an incorrect account and/or routing number, you and/or your employee can contact the receiving bank to confirm whether the account exists or not. In the event it's a Live Account (meaning it deposited successfully), request a direct deposit reversal once 5 business days have passed from your pay date. The paycheck date will count as the first day.

Once your reversal is complete, you can pay the employee with a regular check. After you've corrected everything, you can update your employee's bank account.

In the event the account Doesn't Exist or Closed, and it was verified that the deposit has rejected, you'll need to void your paycheck, update the employee's banking details, and re-create your paycheck and new direct deposit.

I've also included a detailed resource about working with payroll which may come in handy moving forward: Handle a direct deposit paycheck that was not received by an employee

Please feel welcome to send a reply if there's any additional questions. Have a great Thursday!