Payment and Deposit are posted on the clients account

We appreciate the details and the screenshot you've provided, Ritchell. You can check your audit log to know how the deposit was added. I'll walk you through the process.

Since you've already corrected the deposit, let's review why it reappeared to determine if any further action is needed. There's a possibility that another user added the transaction, or it was automatically generated by the system due to the changes made.

Here's how to use the audit log:

1. Click the Gear icon, then choose  Audit log under Tools.
2. Utilize the User, Date Changed, and Event filters to easily locate the transaction.
3. Once found, select View in the History column to review the details.

On the other hand, a negative balance in the client's ledger only reflects the total of all their transactions. What matters is the open balance, which shows what the customer still owes.
 

I hope the information above helps you understand the deposit and how amounts are displayed in the client's profile. If you have other questions, feel free to tag us in the Community with your replies below. We're always around to help. Have a great day!

Having the same issues and it's VERY frustrating. All I'm doing is receiving payment, then the check gets deposited to our bank. I create a bank deposit for that day, then on the bank feed I match the deposit to that. I don't understand why this deposit is even on the customers account in their transactions and WHY it's reducing the amount they owe or if they're all paid, it then gives them a negative a balance. It's not another payment yet quickbooks is showing it that way. They have provided no solutions and never answer the question. It doesn't make any sense. My only solutions is going to be excluding deposits entirely because it's really hurting my head why this is happening.