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T
TBLS Treasurer
October 17, 2025
Question

PayPal donations are showing as fees

  • October 17, 2025
  • 1 reply
  • 2 views

My organization accepts donations by PayPal, and we transfer them to our bank account periodically.  When we do this, we receive the amount net of fees, and I split the payment between the gross amount of the donation as revenue and the fees as expense, so we are properly netting.  However, occasionally (yesterday!) the net amount will show as PayPal fees, and I am not able to correct the account. 

 

Has anyone else encountered this, and how have you addressed it?  

 

Thanks so much!

 

- school board treasurer

1 reply

JenoP
JenoPQuickBooks Team
QuickBooks Team
October 17, 2025

QBO receives the raw data from either PayPal or from your banking institution, TBLS Treasurer.

 

Can you tell us what happens when you change the account? Do you still see the Split button? We just want to make sure that we're giving you the most accurate information about this.

 

In the meantime, you can temporarily log out of your account. Then, log back in using a different browser. QBO is compatible with Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari.

 

Once done, go back to the downloaded transaction and check if you can change the account or make the changes.

 

Aside from that, I'd suggest reaching out to your bank or PayPal, depending on how the transactions are downloaded. They can check why the net amounts are now showing as fees. 

 

The Community is open all the time to help if you need anything else.

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