Price rule not working

Hello there, @Roxy7778. When it is your first time creating an invoice with a product affected by a price rule, you need to initially select the rate with the applied price rule. You can do this by clicking the Rate dropdown and selecting the rule you want to use. The next invoices you create will automatically set that rate as the default for the customer and item.

Also, if a customer/item combination qualifies for more than one price rule (indicated by a blue icon), the default sales rate for that item will be displayed. In this case, if the other price rule is unused, you can make it inactive if you want the correct rate to auto-populate your invoices.

Here’s how:

1. In the Gear icon, choose All lists, then Price Rules.
2. Locate the rule name of the unused price rule and click on the three vertical dots.
3. Select Make Inactive.
4. Confirm by hitting Yes.

If you have further concerns or questions about QuickBooks Online (QBO), just leave a reply below.