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Gabi2023
June 30, 2025
Question

QBO not allowing me to select an account in 'bill pay' , anybody else having this issue?

  • June 30, 2025
  • 2 replies
  • 13 views

when when trying to 'pay bills' QBO 

1) froze up, I had to force quit 

 

when I logged back in and tried again to 'pay bills' QBO

2) does not allow me to select an account from which to pay a bill, when I use the drop down arrow nothing happens, none of my bank accounts how up!

 

Anybody having this problem and how can I get this resolved?

Thank you!

    2 replies

    F
    FaithA
    Level 1
    June 30, 2025

    It sounds like you're experiencing a technical issue with QuickBooks Online (QBO), Gabi. Let's troubleshoot this so you can continue recording your Pay Bills transactions. 

     

    Unresponsive dropdowns are often the result of browser-related issues caused by accumulated cached data. To fix this, start by clearing your browser’s cache or switching to a different supported browser as your current browser may have temporary compatibility problems with QuickBooks.

     

    You can also check out this article for additional information: Pay bills in QuickBooks Online.

    Other than that, consider reaching out to our QuickBooks Live Expert Assisted team. They can provide personalized advice tailored to your business needs and offer further assistance with your QuickBooks account.

     

    If you wanna generate a report to see all payments you made to your vendors, you can use this resource as a future reference: Run a report with vendor totals.

     

    Feel free to come back to this thread if you have other queries. We'll be looping back to assist you. 

      G
      Gabi2023Author
      July 1, 2025

      Hi Faith, thanks for your reply and suggestions! although I clear my history on a regular basis I had not cleared out the cache in quite some time. I just cleared the cache and that did the trick, was able to select a payment account from the drop down menu without any further issues, thank you!

      SIAB
      SIAB
      Level 2
      July 1, 2025

      @Gabi2023 

      Try opening your QBO account on any private/incognito browser.

      G
      Gabi2023Author
      July 1, 2025

      thanks Siab, clearing the cache worked and I was able to proceed

      L
      LouiseG12QuickBooks Team
      QuickBooks Team
      July 1, 2025

      You're always welcome, Gabi.

      Thank you for your positive feedback! We appreciate your input and prioritize addressing your concerns quickly to help you resume business.

      We'd be delighted to hear from you again if you have other questions about bill pay in QuickBooks Online.

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