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Y
YANG2
November 3, 2025
Question

Quickbooks payment

  • November 3, 2025
  • 1 reply
  • 7 views

Hello,
I received and paid a QuickBooks invoice using the Pay Now button.
The transaction was processed, and my card statement shows the merchant name “Atlantic International Technology Inc.”
However, the seller says they did not receive the payment.
Can you please confirm the transaction details and whether this payment has been deposited to the seller’s account?

Transaction ID: (removed transaction ID)
Payment amount: 2400 dollars
Payment date: 10/30/2025
Invoice number: (removed invoice number)

Please give me an answer.

1 reply

S
ShangYQuickBooks Team
QuickBooks Team
November 3, 2025

I understand how important it is to ensure your payments are received on time, especially when using QuickBooks Payments, @YANG2. I'll share more information to clarify the process.
 

If the payment was made via credit card, it typically takes 1-2 business days to reach your bank. On the other hand, bank transfer (ACH) payments can take 2-7 business days to process. These time frames may vary based on factors such as the transaction type, the customer’s bank, or bank holidays, which could cause slight delays.
 

To get specific confirmation about this transaction, I recommend asking your seller to contact our Merchant Service Center directly. The Merchant Service team specializes in reviewing transactions and can provide the exact status, including whether the payment has been processed or if additional factors are causing delays.

Feel free to add your comments below if you have further questions or concerns. 

Y
YANG2Author
November 3, 2025
Thank you for your prompt response.
We are the buyer, so we are inquiring with QuickBooks to confirm whether the purchase was successfully completed.
If it’s difficult for you to verify this, please let us know another email address or website where we can check the transaction.
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