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August 16, 2025
Question

Quickbooks Payments got turned on without us turning it on. How do we turn it off

  • August 16, 2025
  • 1 reply
  • 14 views

This is a semi-governmental agency and it requires a board to make a decision whether to use merchant services or not. I don't know why Intuit turned it on without consent.

1 reply

QuickBooks Team
August 16, 2025

Intuit doesn't create a Payments account on its own, shadowbrisas. Another user may have subscribed to it.

 

To cancel the subscription, please follow the steps below:

 

  1. Sign in to the Merchant Service Center as an admin user.
  2. Select the Account dropdown, then click Account Profile.
  3. Hit Close Account at the bottom of the page. If you don't see this option, reach out to our Payments Live Support team.
  4. In the Reason for closing dropdown, select a reason,  and add any comments you'd like to share.
  5. When you're ready, select Submit.

 

It takes a business day, then you'll receive an email confirmation of this cancelation.

 

Post again or add a comment below if you have other inquiries about QuickBooks.