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FIRSTdotOrg
August 4, 2025
Solved

Quickbooks Payments is now asking for the customer's phone numbers to force them to create an intuit account, can it be turned off? It is also broken for some countries

  • August 4, 2025
  • 2 replies
  • 64 views

At the beginning of the payment link, it asks for a phone number, pre-filled with US international number (+1). However it is not clear that it is optional so our customers try to fill it out -- we don't want to force an intuit account creation It also says a valid number is invalid. So some countries can't actually use it.

Best answer by Morgan_B

Thanks for reaching out for support here in the Community, FIRSTdotOrg.

 

I'm happy to point you in the right direction regarding the customer phone number input for QuickBooks Payments links.

 

In this instance I recommend submitting feedback to the Product Development Team for review. This is the best way to make your requests known as many product updates and feature releases come directly from user suggestions like yours. You can let the team know the wording or options for the phone number input need to be adjusted by clicking the Gear icon in the top right corner of your QuickBooks Online account, and then select Feedback.

 

Please don't hesitate to reach back out if you have any other questions. I'll be here to lend a hand.

2 replies

Morgan_B
Morgan_BQuickBooks TeamAnswer
QuickBooks Team
August 4, 2025

Thanks for reaching out for support here in the Community, FIRSTdotOrg.

 

I'm happy to point you in the right direction regarding the customer phone number input for QuickBooks Payments links.

 

In this instance I recommend submitting feedback to the Product Development Team for review. This is the best way to make your requests known as many product updates and feature releases come directly from user suggestions like yours. You can let the team know the wording or options for the phone number input need to be adjusted by clicking the Gear icon in the top right corner of your QuickBooks Online account, and then select Feedback.

 

Please don't hesitate to reach back out if you have any other questions. I'll be here to lend a hand.

F
FIRSTdotOrgAuthor
August 4, 2025

Thanks. It is very disappointing how Quickbooks handles support, delegating to third parties and not providing a clear way to report a broken product.

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