received an email from QBs saying that I have 24 hours to access funds your customers have paid you in QBs. After that they will refund money.

It's important to avoid clicking on any links in that email until you verify its authenticity, @jeweldinginc.
 

Scammers often use urgent emails to pressure individuals into clicking links or providing sensitive information.
 

Here’s a breakdown of tips on how to recognize fraudulent emails and confirm whether the message is genuinely from Intuit.
 

1. Check the sender’s email address. Emails from Intuit will always come from an address that ends in @intuit.com or @e.intuit.com.
2. Spot for misspellings and generic greetings. Look for any obvious errors that might indicate a scam.
3. If you suspect the email is a scam based on the clues outlined above, do not respond. I highly recommend forwarding it to security@intuit.com

For more information, check this guide: Identify the official emails used by Intuit Payments.
 

However, if you have verified that the email is legitimate, it indicates there may be an issue with your account setup that is preventing the funds from being deposited. QuickBooks requires you to have a linked bank account to receive customer payments.
 

Here's how to proceed:
 

1. Sign in to your QBO account.
2. Navigate to Account and Settings, then select the Payments tab.
3. Check your deposit account. Ensure that the correct bank account is linked for receiving payments. It's possible that the account information is incorrect, outdated, or was never set up properly.
4. Look for any alerts about payments on hold or requiring action in the notification center in QBO.

Please don't hesitate to revisit this thread if you have additional questions or concerns.