The app is not sending Invoice email to proper recipients. How do we fix this?

We can perform a series of troubleshooting steps to ensure that you'll be able to send invoices in the QuickBooks Self-Employed (QBSE) mobile app, sullivan1026. Let's team up to get this sorted out.

Please ensure that the email addresses are entered correctly and check if the emails are landing in the spam or junk folder. Once you see the invoice, right-click it, then select This is not spam or Not Junk.

If you can't locate it, I recommend resending the invoice using a supported mobile browser to further isolate the issue. If it's working there, let's clear the accumulated mobile data to start over fresh. Here's how:

For Andriod:

1. In your phone Settings, go to Apps (varies by device).
2. Find the QBSE app and select Storage.
3. Select Clear cache or Clear app.

For iOS:

1. Go to Settings on your device, then General.
2. Click iPhone Storage and tap the QBSE app.
3. Free up its storage without deleting app data by hitting Offload App.
4. Locate and tap the app from your home screen to reactivate and use it again.

If the issue persists, both you and your customer can add Intuit’s service email addresses to the contact list, address book, safe senders list, or allow list. Please coordinate with your IT support to ensure these procedures are performed correctly.

For future reference, check out this article to learn how to organize your downloaded income and expense entries: Categorize transactions in QuickBooks Self-Employed.

Should you need assistance with creating invoices and handling customer payments, feel free to leave a comment below. You can always count on me.